Director of Product & Delivery Management

Who We Are

Bloom Works is a women-owned civic technology consultancy. Our mission is to build government capacity to deliver services well, so that people get the public services they need, frictionlessly and with dignity. We partner with government agencies and purpose-driven organizations through product thinking, user experience design, content strategy, research, and technical strategy, working at the intersection of human-centered design, policy, and implementation.

What this role will do We're looking for a Director of Product & Delivery to lead and develop our Product and Delivery practice, set the standard for how we deliver, and raise Bloom's profile as a product partner in government. You'll report directly to the CEO, manage and develop a team of Product and Delivery Managers (PDMs), help client teams grow their own product capability, and build the external relationships and field presence that bring Bloom's product expertise to more government teams. In this role, you will: Lead and grow the Product & Delivery practice Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day.

Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time. Hire PDMs and place them on projects where they will thrive and serve the mission. Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call.

Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns. Build client capacity in product thinking The measure of our product work is whether clients can run well without us. Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed).

Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement. Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels. Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration.

Establish how the practice measures progress, learns, and adjusts as conditions change. Set up knowledge management so lessons carry forward instead of getting rediscovered. Grow the field presence for product generally, and Bloom’s expertise specifically Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams.

Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on. Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government. Contribute to Bloom's growth as a director Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development.

Help scope proposed work with appropriate time and cost estimates, and contribute to proposals. Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity.

What We’Re Looking For

At least 10 years of product and delivery experience, including leading teams in a consulting-like environment Experience leading and maturing a team or practice, including developing senior practitioners A track record of building client capacity: helping client teams g