Community Assistant Manager - Henley Place Milwaukie, OR

Who We Are

: CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About This Role

: The Assistant Community Manager supports the Community Manager in all aspects of operating an income-producing property, including administrative, leasing, financial, and maintenance functions. This position is designed as a training role to prepare the Assistant Manager for future opportunities as a Community Manager. The Community Assistant Manager represents the management company’s policies and serves as a role model to peers, ensuring compliance with State landlord-tenant laws and company standards.

What You’Ll Do

- Includes but are not limited to: Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. Work closely with the Community Manager to learn property management operations, including administrative and financial duties.

Assist in developing a cohesive on-site team that reflects the organization’s professionalism and quality. Conduct regular inspections of common areas, apartment units, and grounds to ensure cleanliness, safety, and compliance with building and health codes. Assist with move-in and move-out administration, including thorough apartment inspections.

Requirements

Financial Collect rent payments and ensure timely deposits for all income, adhering to State laws regarding rent collection and notices. Serve non-payment notices and follow up on delinquent accounts, coordinating eviction proceedings if necessary, under the guidance of the Community Manager. Maintain compliance with company accounting standards, including weekly and monthly reports.

Leasing and Marketing Promote available units by responding to inquiries, conducting tours, and showcasing property amenities. Assist in completing and maintaining accurate leasing documents in compliance with Fair Housing laws. Monitor competitive properties and market conditions to recommend pricing adjustments and marketing strategies.

Support resident retention programs, including lease renewals and community engagement activities. Leadership Provide support and guidance to the on-site team, addressing operational challenges effectively.

Responsibilities

in the absence of the Community Manager. Ensure compliance with Fair Housing and other applicable regulations. Customer Service Address resident service requests and concerns promptly and professionally, maintaining strong relationships.

Ensure maintenance requests are completed within 24–48 hours, notifying residents of any delays.