Atolls is the world’s largest community-driven shopping platform, active in 20+ markets. We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact.

Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role

: We are looking for a Junior Customer Success Agent to join our Customer Support team remotely from Málaga. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care. You will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls’ platforms.

Benefits

: At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect: • A culture that values personal and professional development, with internal mobility opportunities. • A supportive and open-minded team that embraces diverse perspectives and innovative ideas.

• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge. • A flexible hybrid working scheme to balance work and life. • Access to a learning budget and internal training to help you grow in your role.

• Mental health coaching to support your well-being. • Regular global and local get-togethers to celebrate successes and build connections. • The possibility of taking a sabbatical after three years with the company.

• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

that apply to all employees, with additional local

Perks

based on your location.

Responsibilities

: In this role, you will: Manage and respond to customer requests through different channels, including support tickets, emails, and other customer communication platforms, ensuring timely and accurate responses. Investigate customer issues, provide clear solutions, and follow up on pending cases until resolution. Monitor and track customer requests using Excel and internal tools to ensure proper follow-up, prioritisation, and reporting.

) to escalate issues, coordinate solutions, and improve the overall customer journey. Identify, document, and report technical issues, recurring problems, and process improvements to the relevant teams. Monitor customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation.

Analyse customer contacts and identify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication Your Profile: We’re looking for someone with previous experience in customer success or a related field who is dedicated to creating exceptional user experiences and driving innovation. Good organisational skills and ability to manage multiple priorities. Attention to detail when analysing cases and tracking follow-ups.

Team-oriented mindset with the ability to collaborate across different departments. Problem-solving attitude and ability to identify opportunities for improvement. Ability to work independently while contributing positively to team objectives.

Strong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations. Bonus point if you speak Catalan, or any other language. Our hiring process : TA Call : Meet one of our Talent Experts and get to know Atolls better.

Technical Round : Language test Final Round🏝️ : Focus on the technical aspects of the role (Through a Live Case) , and meet your potential manager.

Junior Customer Support Agent (m/f/x)