Calling all disrupters, challengers and creators. From our beginning 30 years ago—with an old sewing machine and some seatbelts cut out of junk cars— Chrome Industries has always done things differently. We equip and empower people to make and move on their own terms, every day…no matter the conditions.

We build bold, thoughtfully designed, durable gear that lasts longer than you thought possible. We’re constantly looking for ways to challenge the status quo and push boundaries—in how we design, make and market our products. Whether you’re riding through the city, skating to a local show or just taking the long way home, we’ve got your back.

If you want to do bold work, move fast, and be part of a team that’s building something meaningful, join our movement.

Compensation

: $26.00 - $27.64 per hour Travel Required: No

What You'Ll Do

The Retail Store Lead supports the day-to-day operation, customer experience, sales performance, and brand presentation of the Chrome Industries Drop Shop, a small-format retail store featuring Chrome bags and accessories. This role serves as an advanced on-site retail resource, combining hands-on store execution, strong product knowledge, sound operational judgment, and a creative approach to customer and community engagement. The Retail Store Lead helps drive sales growth through effective merchandising, inventory awareness, customer engagement, limited-edition product support, and local store activations.

This position uses independent judgment to resolve non-routine customer and operational issues, recommend improvements, and escalate matters as appropriate. While the role does not have formal people-management responsibility, it may provide day-to-day task coordination and operational guidance to others working in the store.

Responsibilities

Description Store Operations Retail Lead Support Lead the day-to-day execution of store operations during assigned business hours, ensuring the store is operating smoothly, consistently, and in alignment with established procedures. Serve as the on-site lead resource for store operations, applying detailed knowledge of retail processes, systems, products, and customer expectations to resolve advanced or non-routine issues.

Requirements

Support expanded store operating hours by helping ensure daily coverage needs, task completion, and service standards are met. Execute opening and closing procedures, cash handling, store security routines, and other operational processes in accordance with company guidelines. Monitor store performance, customer activity, and sales trends; identify opportunities for improvement and recommend or implement tactical actions to support revenue growth.

Use independent judgment to prioritize competing store needs, escalate issues appropriately, and support timely resolution of operational challenges. Visual Merchandising Store Environment Maintain a clean, organized, safe, and visually compelling retail environment that supports the Chrome brand experience. Execute visual merchandising plans and brand storytelling displays in accordance with established direction.

Use product knowledge, customer response, sales trends, and store layout considerations to refresh displays and improve the customer shopping experience. Identify opportunities to improve store flow, product visibility, and customer engagement through thoughtful merchandising execution. Inventory Management Monitor inventory levels, sales activity, and product movement to help maintain appropriate stock levels for core, seasonal, limited- edition, and high-demand products.

Reorder products as needed within established guidelines, using sales trends, customer demand, and available inventory data to inform decisions.