PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We're looking for a Creative Director to lead a full rebrand of PolyAI and establish a creative function that can scale with the company. This is a rare opportunity: a category-defining AI company at an inflection point, with the resources to do it right. You'll build from a strong foundation — proven technology, marquee customers, and a product that genuinely changes how enterprises serve their customers — but the visual identity, brand voice, and design system haven't kept pace with our growth or our ambitions.

You'll own everything from brand strategy and visual identity to campaign creative and product design language. You'll hire and manage a distributed creative team, set the creative bar across the company, and act as a strategic partner to Marketing, Product, and Executive leadership. This role reports to the Head of Brand and sits on the Marketing leadership team.

What You'Ll Do

: Brand Overhaul Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroom Develop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed org Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video AI-Augmented Design Practice Build an AI-forward creative team and workflow — using generative AI tools (Midjourney, Runway, Adobe Firefly, and emerging tools) to accelerate production, expand creative range, and prototype faster without sacrificing quality Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity as tooling evolves Stay at the leading edge of AI-in-design: evaluate new tools continuously and bring your team along as the field moves Translate PolyAI's core technology — human-sounding AI, natural conversation, real-time dialogue — into visual and conceptual metaphors that resonate with enterprise buyers who've never seen it before B2B and Enterprise Creative Develop campaign creative for complex, multi-stakeholder B2B buying journeys — from awareness through to late-stage sales enablement Partner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer-relevant narratives Create high-impact sales assets: pitch decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds Build the creative foundation for PolyAI's presence at industry conferences and tradeshows (CCW, Enterprise Connect, Gartner, etc.) — from booth design to keynote decks Team Building and Leadership Hire, build, and manage a remote-first creative team across design, copy, motion, and video — including a mix of FTEs and agency/freelance relationships Establish creative operations infrastructure: briefing process, asset management, review cadence, and production workflows that keep a lean team moving fast Mentor and develop individual contributors; build a team culture that prizes both craft and velocity Act as creative partner and thought leader to the wider business — running creative reviews, presenting wo