Centralized Billing Manager – Plum Dental Group Reports to: Director of Revenue Cycle Management Works closely with: Offshore Billing Manager, Credentialing Team Location: Wickford, RI

Compensation

: Flat salary with annual bonus tied to individual and company goals Role Overview The Centralized Billing Manager oversees the onshore billing team for a 30+ practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing.

This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care.

Key Responsibilities

Team Leadership Operations Manage, coach, and support the onshore billing team Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths Assist with hiring, onboarding, and training of new team members Foster a positive, patient-focused and collaborative team culture Revenue Cycle Management Oversee patient AR and complex insurance AR exceptions Ensure timely follow-up on unpaid claims, denials, and underpayments Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy Ensure compliance with payer guidelines and internal billing policies Collaborate with Credentialing to resolve payer enrollment or network-related issues Process Improvement Efficiency Identify inefficiencies in workflows and implement improvements Standardize processes across practices where appropriate Support automation and best practices to reduce rework and aging AR Serve as a subject matter expert for dental billing and insurance processes Patient Experience Ensure patient billing inquiries are handled with empathy, clarity, and professionalism Support the team in resolving patient balances while maintaining trust and transparency Reinforce the organization’s belief that patient care always comes first Reporting Accountability Create and deliver regular reporting to the Director of RCM Track KPIs such as AR aging, collections, denial rates, and team productivity Ensure team goals and deadlines are consistently met

Qualifications

Required 4+ years of dental billing and/or insurance RCM experience 2+ years of people management or team lead experience Strong understanding of the full dental claim lifecycle Experience handling both insurance and patient AR Excellent organizational, communication, and problem-solving skills Preferred Experience in a multi-location dental group or centralized billing model Proven success in process improvement and operational efficiency Comfort working cross-functionally with offshore teams What We Value Patient-first mindset Kind, respectful communication Accountability and ownership Continuous improvement Team collaboration