At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About The Role

: The PitchBook IT Team provides our end-users with top-notch customer service and efficiency. Our team is highly collaborative in supporting our worldwide users in person, as well as remotely. We share a passion for technology and happily share our expertise among ourselves and our customers.

The AI Enablement Specialist helps PitchBook employees become confident, effective, and responsible users of AI. Working primarily with non-technical teams, this role teaches practical AI skills, helps employees build agents, prompts, and workflows, and scales high-impact use cases across the organization. Beyond hands-on support, the role extends PitchBook's AI governance and adoption program - reinforcing responsible-use practices, supporting the connector/MCP intake and delivery process, and contributing to the metrics that demonstrate AI's value to leadership.

This position operates in a service-oriented model with a specialty in AI education, enablement, and best practices, with success measured by adoption and business outcomes rather than activity alone. This is an enablement and end-user support role, not an infrastructure or platform-engineering role. It does not include building or maintaining underlying AI infrastructure, model hosting, or CI/CD pipelines.

Responsibilities

: Provide hands-on AI support to primarily non-technical employees using Copilot, Claude, and ChatGPT Help employees build and refine AI agents, prompts, shortcuts, and efficiency workflows Translate AI concepts into clear, practical guidance that employees can apply immediately Design and deliver role-specific enablement sessions and office hours grounded in the actual job functions of the team being trained, rather than generic AI overviews Build scalable enablement mechanisms — a champions/ambassador network, recorded training, reusable templates, and integration of AI onboarding into the employee experience Own the AI connector/MCP lifecycle from request through approval, installation, connectivity, validation, and user training — closing the gap between "approved" and "actually working." Reinforce data-sensitivity and governance practices throughout Partner with Technology and People teams to identify and scale high-impact AI use cases Stay current on AI capabilities, limitations, and responsible-use guidelines Contribute to an AI impact scorecard tracking adoption, productivity gains, and business outcomes Provide ongoing insights to leadership on AI trends, risks, and opportunities relevant to the business Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Basic

Qualifications

: Bachelor’s degree 2+ years experience supporting end users in a service, help desk, enablement, or training role Demonstrated hands-on experience using Microsoft Copilot, Claude, and ChatGPT in a professional environment — e.g., building agents, automating multi-step workflows, connecting AI tools to other systems, and analyzing data to produce usable outputs

Preferred Qualifications

: Portfolio of AI tools, automations