Partner Onboarding Specialist

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work.

Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration in our downtown San Francisco Hub per week.

About The Role

The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor. This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked. This role does not manage external partner relationships.

It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management.

What You’Ll Do

Partner Launch Coordination Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations Maintain and update partner pages in internal systems as partners expand or change configurations Assist with post-launch activity monitoring and flag issues for escalation Cross-Functional Coordination Track open action items across CS, Product, Data, Localization, and Task Logistics teams Coordinate across internal teams to ensure launch steps are completed on time Participate in cross-functional working groups and represent the Partnerships team in operational discussions Channel Support Management Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels.

Qualifications

Required 1–3 years of experience in operations, project coordination, account management, or a related field Strong organizational skills — able to manage multiple work streams and deadlines simultaneously Clear, confident communicator in Slack, email, and async environments Comfortable working cross-functionally across teams with different priorities and workflows Detail-oriented with a bias toward documentation and process Ability to work independently, follo