Schedule: Full Time Job Type: Hybrid Salary Type: Hourly Req #: 2888

About The Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our Team Leads will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers. This position follows a hybrid schedule based in Dallas, TX at customer site (3 days in office, 2 days remote).

What the Candidate Will Do Customer Engagement: Serve as the primary point of contact for the customer, executing operational requests and aligning daily workflows with customer-directed priorities. Brand Advocacy: Act as a brand ambassador for Uber Freight, maintaining a positive professional demeanor to strengthen client relationships and promote company services. Operational Problem Solving Continuous Improvement: Proactively resolve conflicts, identify performance patterns, and implement process improvements to optimize cost, service, and profitability.

Reporting Financial Analysis: Develop and distribute internal and customer performance reports; review and analyze account P Ls to ensure cost expectations are met. TMS SOP Maintenance: Manage TMS updates (rates, configurations, and tables) and document, execute, and regularly review customer Standard Operating Procedures (SOPs). Team Leadership: Monitor daily workflows and hold the team accountable for executing all key job functions.

Carrier Procurement Capacity Sourcing: Secure freight capacity by leveraging market data, multi-modal knowledge (modes, weights, volumes), and auction tools to efficiently procure carriers. Rate Negotiation Relationship Management: Negotiate spot-rate and contract pricing for new and existing business; establish strong carrier relationships to secure capacity during tight markets. Escalations On-Call Support: Manage approvals for expedited shipments or rates exceeding benchmark thresholds, and participate in after-hours "on-call" rotations.

Qualifications

High school diploma or GED equivalent 3+ years of related experience

Preferred Qualifications

Bachelor's degree Transportation/Supply Chain or related field 3-5 years of freight brokerage, logistics or customer service including background in LTL and TL modes Ability to run BI reports; validate information; understand report and offer feedback on report Advanced knowledge of Microsoft Excel/Google Workspace including but not limited to VLookup, Pivot Tables and advanced formulas Transportation industry knowledge

Benefits

like a company sponsored health plan, dental and vision

, 401k match, financial and mental wellness

, parental leave, short- and long-term disability coverage, life insurance and more.

Compensation

depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. com .

Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

Logistics Specialist Lead