About Relay Payments Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions.

Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. com.

About The Role

Relay Payments is seeking an Enterprise Solutions Architect to take primary ownership and accountability for meeting and exceeding customer retention, satisfaction, and adoption targets within a multi-million dollar portfolio of Relay’s largest strategic customers. The Enterprise Solutions Architect will drive enterprise customer success through strategic relationship management, technical integrations, and end-to-end implementation. You’ll have a proven ability to partner with Sales to manage complex implementation projects, deliver seamless API and flat file integrations, and accelerate customer adoption from discovery through post-go-live support.

A customer advocate with a strong product mindset, you’ll own and prioritize product roadmap enhancements and champion customer feedback to influence product development.

Requirements

, user stories, acceptance criteria, and success measures Develop trusted strategic relationships with key internal stakeholders to provide appropriate levels of support to these key partnerships to maintain existing revenue and unlock new opportunities for the business Execute a win-win strategy for your portfolio that drives value to all parties and positions Relay as a top strategic partner About You 7+ years of experience building customer relationships and books of business in a complex environment with enterprise level customers Customer Success or Account Management experience with a strong track record of meeting KPIs Experience with financial money movement, high level understanding of account payab