Bilingual Certification Operations Assistant (Spanish)

Who We Are

: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible. CCOF is a nonprofit organization governed by the people who grow and make our food.

Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

Position Summary: CCOF is seeking a well-organized and detailed-oriented bilingual Certification Operations Assistant to join a dynamic and collaborative team that performs a wide range of administrative and customer service tasks associated with CCOF’s certification programs. Duties performed in both Spanish and English are essential to the certification process and include direct communication with current and new clients, substantial and detailed data entry, and administrative support for Certification staff in a busy and growing field. The ideal candidate will have a high level of integrity and a deep passion for our mission to advance organic agriculture for a healthy world.

Candidates must be enthusiastic about customer service and proficient with data entry. This is a full-time, salary non-exempt position that reports to the Certification Operations Supervisor or Team Lead . This is a remote position based in the United States Pacific Time Zone.

Responsibilities

: Work daily in a proprietary database to complete an array of data entry tasks for a variety of client submissions, ensuring that database records are accurate, consistent, and current. Support CCOF clients by providing high-quality customer service in both Spanish and English via phone and email correspondence regarding general questions and client online portal assistance. Independently manage workload to ensure timely completion of tasks to meet deadlines and support team goals.

Complete quality and quantity of work on par with other Certification Operations Assistants of similar tenure.

and work efficiently and effectively to contribute to the team's success. Specific Duties: Work daily in a shared email inbox to upload client submissions into the database, process them, and assign workload to Certification staff, including rush and expedited requests (high priority submissions with short turnaround timelines). Complete data entry for various client updates such as transitional/organic parcel status changes, parcel and product additions, renewals, surrenders, and other updates.

Process new client applications including completing data entry, processing payments, and following up with applicants. Respond to general inquiries from CCOF clients in both Spanish and English and provide excellent customer service for incoming phone calls and email inquiries. Accept and transfer calls to appropriate staff in a timely and courteous manner.

Assist the Front Desk, Accounting, New Applicant Support, and Certification staff by answering questions regarding client submissions and communications. Process inspection report documents and assign inspection reports for review. Process Export Certificate and NOP Import Certificate requests and answer client questions.

Support team workload by completing special projects, updating work instructions, and demonstrating initiative to improve administrative system efficiencies. Attend and contribute to biweekly Certification Operations Team meetings and recurring staff meetings. Monitor internal communications to maintain knowledge of current topics, updates, and announcements.