Fulfillment Team Lead

Join the Leader in Trading Card Manufacturing At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry. Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility.

Specializing in trading and collectible cards, we offer a unique range of services that set us apart. Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started. Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing.

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Fulfillment Lead We're looking for a Fulfillment Lead to join our team in Morrisville , NC. If you're passionate about operations, team development, and driving fulfillment excellence, this is your opportunity to help deliver products enjoyed by fans around the world.

Benefits

: Competitive hourly pay + bonus eligibility + full

package

What You'Ll Do

Lead daily fulfillment operations while providing guidance, mentoring, and support to team members. Train and onboard employees while serving as a key resource for operational questions and development. Monitor workflow, staffing, and productivity to ensure products and materials are received and shipped accurately and efficiently.

Communicate daily operational updates and escalate issues to management when needed. Partner with leadership to identify challenges and implement process improvements. Assist with scheduling, attendance tracking, reporting, and maintenance of operational records.

Help resolve team concerns and support a positive, productive work environment.

Requirements

, and company policies. Support quality, efficiency, and on-time delivery goals through strong leadership and attention to detail. Lead by example and help drive a culture of accountability, teamwork, and continuous improvement.

What You'll Bring High School Diploma or equivalent required. Previous experience in fulfillment, warehousing, manufacturing, distribution, or related operations. Prior experience serving as a team lead or working lead preferred.

Experience working in an ISO 9001 environment is a plus. Strong leadership, coaching, and team-building abilities. Excellent communication, customer service, and interpersonal skills.

Strong organizational and problem-solving capabilities. Experience using Microsoft Office applications, email, and Management Information Systems (MIS). Ability to manage multiple priorities in a fast-paced environment.

High attention to detail and commitment to quality and safety. How You Will Be Successful Building Relationships Develop strong working relationships while supporting and coaching team members to achieve operational goals. Dedicated to Quality and Safety Ensure fulfillment processes meet quality expectations while maintaining a safe work environment.

Integrity and Respect Demonstrate professionalism, accountability, and respect in all interactions. Challenging the Expected Look for opportunities to improve efficiency, productivity, and overall team performance. Passion for Cards Help deliver products that bring excitement to collectors and fans around the world.

Why Join MPG? Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world.