Field Solution Engineer - Florida

Field Solution Engineers are responsible for the sale and implementation of our cloud-based products. Field Solution Engineers must continually update their knowledge of products while developing various tools to support current and future platforms.

Responsibilities

Maintains daily communications with customers and management team to ensure resolutions and proper follow-up Identifies and participating in sales opportunities such as new contracts, contract renewals and system sales Partners with AMSR’s and Regional Managers to develop sales plans and cloud-based opportunities within the territory Other daily tasks that may be required Scope Knowledge of hardware install process and components Proficient with software and programming vehicle configurations Familiarity with cloud platform product and services along with AWS Cloud Services architecture Understanding of cloud security policies Knowledge of SaaS products and multi-tenant policies Experience interfacing with both internal team members and external customers as part of a solution-based service process Experience troubleshooting and responding to customer concerns Ability to lead technical conversations with technical client resources in support of a sale Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps and remote video conferencing Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner Ability and willingness to live within the assigned territory Minimum of 50% of time spent traveling the territory Resourceful with the ability to work independently Strong time management skills Ability to adapt to changing circumstances Decision-making, problem resolution and creative thinking skills Attention to detail with the ability to multitask Training will be comprised of Company Mandatory Training, On-The-Job Training, and Off-site Training deemed necessary by Management.

Requirements

Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards Attend scheduled EH&S training program Actively support the organization’s efforts to meet or exceed EH&S goals and plans Recommend improved EH&S practices Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English. ” This Job Description is to serve as a guide.

It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.