This role is focused on operational analytics for Customer Support. The analyst will drive visibility into support performance, workforce efficiency, and process bottlenecks, ensuring that operational decisions are grounded in data. The position requires deep involvement in support metrics, WFM analysis, and process optimization, with a strong focus on measurable improvements in quality, speed, and cost efficiency.

Nice To Have

: Experience working in internal Customer Support or Support Operations

: Understanding of CPC accreditation (ICMI) and how support metrics are calculated and audited

: Experience analyzing automation in support environments (self-help, routing logic, moderation flows) English: Professional Working Proficiency Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs.

Benefits

may vary depending on the location.

Senior Data Analyst — Customer Support