5 hours per week Davies are looking for a Senior Claims Handler to join our Property Claims team in Stoke. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives. Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation Manage personal allocation of claims, post and diary work in a timely and efficient manner Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care Issue payments to policy holders and suppliers for settlement within an agreed delegated authority Compile information to review complex claims and complaints cases Perform on-going reviews of Work in Progress (WIP) in view of reducing lifecycle of claims and reducing overall caseload To act as a role model to all other team members and colleagues following and advocating the Davies business values Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance To support and coach new employees on technical, process and soft skills To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals.

Qualifications

Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Metal, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg.

Benefits

include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #INDUKI