Patient Recruitment Specialist (CNS Clinical Research)

Patient Recruitment Specialist (CNS Clinical Research) Location: Remote Employment Type: Full-Time (40 hours/week) Schedule Days 1–30: Monday–Friday, 8:00 AM – 5:00 PM Eastern Time • Day 31 and Beyond: Monday–Friday, 12:00 PM – 8:00 PM Eastern Time About UniTriTeam UniTriTeam is a global clinical research solutions company dedicated to helping research sites, sponsors, and CROs accelerate clinical trials through experienced remote staffing and technology-enabled services. Our Patient Recruitment team plays a critical role in connecting qualified participants with life-changing clinical research opportunities while delivering an exceptional patient experience. This position supports Bio Behavioral Health Clinical Research, a leading CNS-focused clinical research site in New Jersey specializing in psychiatric and neurological clinical trials.

Position Summary The Patient Recruitment Specialist is responsible for identifying, qualifying, educating, and scheduling potential clinical trial participants for Central Nervous System (CNS) clinical research studies. This role requires a recruiter who understands psychiatric and neurological indications, can build trust with prospective participants, effectively overcome objections, and accurately assess eligibility using study-specific prescreening criteria. Success in this position requires exceptional phone skills, empathy, attention to detail, strong organization, and the ability to thrive in a metrics-driven environment.

Responsibilities

Conduct outbound and inbound phone calls with prospective study participants. Respond promptly to web inquiries, referrals, and marketing-generated leads. Perform detailed prescreening interviews using approved study criteria.

Educate potential participants on clinical research and study expectations. Build rapport and establish trust with individuals seeking treatment options. Schedule qualified participants for screening visits with the research site.

Document all patient interactions accurately within the site's recruitment systems and CTMS/CRM. Maintain consistent follow-up with interested participants until disposition.

Requirements

Collaborate closely with Clinical Research Coordinators and site staff regarding scheduling and participant status. Maintain daily productivity and quality metrics. Participate in team meetings, coaching sessions, and ongoing training.

Continuously identify opportunities to improve recruitment conversion rates and patient experience. Therapeutic Area Experience Preferred Major Depressive Disorder (MDD) Treatment-Resistant Depression (TRD) Generalized Anxiety Disorder (GAD) Bipolar Disorder Migraine P ost-Traumatic Stress Disorder (PTSD) Alzheimer's Disease Other psychiatric or neurological clinical research studies Performance Expectations 60+ outbound/inbound patient calls per day 8–10 qualified patient appointments scheduled per week Timely follow-up on all assigned leads Accurate documentation completed same day High patient satisfaction through compassionate communication Strong attendance and schedule adherence Performance is measured through productivity, quality, conversion rates, scheduling success, documentation accuracy, and overall contribution to enrollment goals.

Required Qualifications

Minimum 2 years of patient recruitment experience in clinical research Previous experience recruiting for CNS clinical trials strongly preferred Strong understanding of psychiatric and neurological terminology Excellent verbal and written communication skills Professional, empathetic phone presence Strong organizational and time management skills Comfortable working toward daily and weekly performance metrics Ability to manage multiple studies simultaneously High attention to detail Reliable high-speed internet and distraction-free home office

Preferred Qualifications

Experience with CTMS, CRMs, or patient recruitment platforms Experienc