Operations Assistant - Quality Assurance

Operations Assistant - Brilliant Earth - Secaucus, NJ Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business.

Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! The targeted budget for this position is $21/hour.

Compensation

budget range may be adjusted at any time at the discretion of the company.

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What You’Ll Do

: Receive product and enter product details into our internal system Perform quality assurance checks on incoming and outgoing product Review orders to ensure they are ready to ship to customers Support customer care team via phone and email with any product-related escalations Complete a high volume of data entry within a specified time frame, ensuring accuracy Meet goals and targets as assigned by leadership Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail What You Have: A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets.

It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise.

Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment.

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth!

Benefits

package, including: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, inclusive jewelry industry.

Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being.

Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity inclusion, and access to tuition reimbursement for role-specific trainings.

Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

Perks

We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities.