WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE The Director, Program management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention.

You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance.

WHAT YOU’LL DO

Delivery Client Engagement Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle. ). Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes.

Identify partnership opportunities and capitalize on “add-on” sales across existing projects. Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations. PMO Value Acceleration Drive program governance, including meeting facilitation, action item tracking, and decision documentation.

Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews). Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership. Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency.

Capture and communicate lessons learned/best practices to feed back into the consulting practice. WHAT YOU BRING 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment. Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred).

Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. Leadership Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting.

Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. , Workfront, Jira, Asana, Smartsheet) and productivity tools.

Demonstrated ability to translate complex program data into actionable, executive-level narratives. Ability to travel 40%. Bachelor’s degree or equivalent practical experience.

Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it.

Benefits

package: Healthcare, Dental, and Vision coverage 401k plan, plus matching PTO Paid Compan

Director, Program Management (Adobe Technical)