Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful.

As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Client Success Manager for one of their operating companies, The Scarlett Group. The Client Success Manager is the post-sale owner of client retention and revenue expansion, where client value means the measurable return a client gets not just from their technology investment, but from the partnership itself.

That value lives in how effectively the MSP translates a client's business goals, risk tolerance, and operational challenges into technology decisions that move them forward. This role blends technical fluency with executive-level relationship management: the person in this seat earns the trust of clients as a strategic advisor, runs a disciplined roadmap and business review motion, and converts that trust into measurable NRR growth. Unlike a traditional account manager, this is not a coordination or escalation role.

Unlike a salesperson, the lever is not prospecting; it is deepening the value clients already receive and identifying what they should be investing in next. Beyond their own book of business, the Client Success Manager owns the processes and standards that make client success repeatable: building them where they do not exist and improving them where they do. A bit about The Scarlett Group… At the Scarlett Group, we believe technology should be a catalyst for growth, not a barrier to success.

As a leading provider of managed IT services, cybersecurity, data analytics, business intelligence, and AI solutions, we help organizations solve complex business challenges, improve performance, and reduce risk. For nearly 20 years, we've partnered with businesses across the Southeast and beyond to transform technology into a strategic advantage through innovative solutions and exceptional service. We combine deep technical expertise with a business-first approach, helping clients align technology with their goals while driving efficiency, security, and long-term growth.

We're a fast-growing, people-first organization that values collaboration, accountability, continuous learning, and innovation. If you're looking for an opportunity to make an impact, grow your career, and work alongside a team dedicated to helping clients succeed, we'd love to hear from you. You will own… Client Relationships and Advisory Presence Serve as the face of the company for client value: the person clients call when they want to think through a business challenge, not just a technology problem.

Build and sustain trusted advisor relationships with client executives and key stakeholders, maintaining an active in-person presence including regular on-site visits and travel as needed. Stay current on the industries, compliance environments, and business pressures your clients operate in, so your recommendations are grounded in their reality, not generic best practice. Maintain a clear view of client health across your book: flag at-risk accounts early, develop recovery plans, and escalate where needed.

Technology Fluency and Recommendations Translate technology recommendations into business terms: quantify risk, articulate ROI, and connect infrastructure decisions to client outcomes rather than specs.