PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

About The Role

We are a Global SaaS business with a growing US presence, and we’re hiring the first member of our US financial control team. This is a high-trust role for someone who’s confident running the US accounting function end-to-end and who brings solutions, not just problems, to the table. You’ll be the go-to person for everything accounting-related on the US side - from month-end close through to audit, tax, and payroll.

You’ll partner closely with our existing US FP A function and the established global finance team in the UK. The role will suit an individual who can take ownership of issues as they arise: you will be able to investigate issues and develop a clear point of view, providing solutions to the matter in question - we’re after a thoughtful operator who frames decisions well so we can move quickly together. What you’ll own Month-end close: Run the full close process for the US Canadian entities, including journal entries, accruals, reconciliations, and intercompany transactions with the group.

Deliver clean, timely numbers each month in line with the global close timetable.

Benefits

deductions, multi-state withholding, and year-end W-2 reporting. Sales tax: Own multi-state sales tax compliance via Anrok, including nexus monitoring, registrations, return review, and filings. Corporate tax: Act as the primary point of contact for our external tax preparers on federal and state corporate income tax returns, estimated payments, and any state/local filings.

Audit: Lead the US side of the annual audit, preparing schedules, responding to auditor requests, and ensuring a smooth, well-organised process. Revenue recognition: Apply ASC 606 to our SaaS revenue streams, document accounting positions, and ensure consistent treatment across the business. Other compliance: Manage 1099 reporting, state annual filings, business licences, and ad-hoc regulatory matters.

Partnership with FP A: Provide timely, accurate actuals and supporting analysis to our US FP A team to support budgeting, forecasting, and management reporting. Our finance stack We’re a modern SaaS finance team and have invested in a best-in-class tooling stack: ERP: Campfire (we’re in the process of moving onto this - experience with Campfire is a strong plus, but NetSuite or a comparable modern ERP background will translate well) Payroll HRIS: Rippling Expenses corporate cards: Brex Bill payments / AP: Tipalti Sales tax: Anrok You should be comfortable working across a modern, integrated stack like this - and have a view on how to get the most out of it. Process improvement AI You’ll be joining an established global finance function with existing processes, systems, and ways of working but we expect every member of the team to actively look for ways to make our accounting operations leaner, faster, and more reliable, with AI as a core part of the toolkit rather than an afterthought.

Senior Accounting Manager