At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50.

Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Anaplan is hiring a Delivery Assurance Architect.

It is a business-critical position within our professional services function to be part of the Delivery Assurance & Enablement team, supporting an offering that compliments Anaplan and partners to ensure the successful implementation of the Anaplan Platform, products, and applications for our customers. Specifically, you will drive, support, and execute the Delivery Assurance motion for the Americas to help facilitate zero-troubled deployments of the Anaplan solution. You’ll operate as someone who is not afraid to advise a customer, partner, and/or your team members on best practices for success.

It means you need to take all your experience in business process, technology, and customer management and combine them to guide and lead the customer, partners, and your team members, to an appropriate solution and outcome; at times this will require the need to re-direct a customer or team member in the most thoughtful way possible in order for them to have a smooth first implementation and solid foundation for the future. You will be required to support the execution and maintenance of Delivery Assurance KPIs among the team and in partnership with other leaders within the Americas, to ensure consistent customer outcomes, maintain delivery quality, and meet business objectives. Major KPIs include: Completion and success of key Delivery Milestones Customer Implementation Health Implementation TTV (time to value) Customer Satisfaction Curation and execution of Domain Best Practices Your Impact Building, executing, and reinforcing best practices across all implementations to ensure customer readiness, data readiness, solid solution design, build best practices, performance optimization, solution scalability, and usability for our customers.

Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring the optimal solution, driving timely outcomes, contributing to on-budget implementations, and assisting with enablement, adoption, and expansion post-live. Bringing together and collaborating cross-functionally to guide diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from project inception through go-live. Driving delivery of best practices, vision, mentorship, insights, and advice to a team of Anaplan Solution Architects, Model Builders, and Partners who are leading and working on several projects simultaneously.

Focus on continual improvement of the Delivery Assurance motion, methodology, and approaches to improve efficiency via process, automation, and/or centres of excellence. Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Delivery Leadership, Customer Success, and/or Sales organization promptly.