Associate, Workers' Compensation Operations

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great

Benefits

, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business.

We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in.

Who You Are

The Workers

Compensation

Operations Associate will be responsible for assisting our Workers’

Operations team with specific tasks to improve overall operational efficiency.

policy, ensure workers’ comp coverage for customers, and help maintain the relationship with our carrier by updating carrier records and customer files.

insurance risks, working closely with the Underwriting, Customer Support, and Licensing teams at Justworks. The ideal candidate will have a desire to help others, a curiosity to learn, and an interest in streamlining operational procedures and processes between or within departments.

coverage, such as answering questions, providing certificates of insurance, and other related inquiries Answer inbound inquiries from our small business customers via email Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce Craft outbound emails to customers or internal partners regarding workers

; follow up via phone when necessary Organize and file incoming mail, identifying accurate and timely response to carriers and states Assist Workers’

Operations team in preparing for policy renewals, audits, and other sizeable projects by performing data entry, quality assurance and mail filing Assist internal teams in ensuring compliance with workers’ comp related state guidelines Coordinate with other teams across Justworks and maintain an effective working relationship with broker, program administrator, and carrier Contribute to updating internal resources and documentation of standard operating procedures Perform other related duties as assigned How You Will Do Your Work As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.