Role Overview The Cross-Studio, Studio Assistant is a key role in ensuring the smooth day-to-day running of our studios while creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in-person role.

You will be primarily based in our Studio on Vyner Street in East London for 3 days a week with the remaining 2 days a week floating between the other London-based studios in North and Central London. While this role would suit someone early in their career we are also open to candidates later in their careers looking to join a creative environment and/or a new challenge.

Key Responsibilities

The essential functions include, but are not limited to the following: Studio: Greet visitors at reception and offer refreshments (tea/coffee/cold drinks). Field incoming calls and take messages. Handle incoming post and deliveries for the buildings and arrange outgoing post for the company.

Keep the studio/s tidy and organised. Oversee meeting rooms: check and tidy spaces, and adjust bookings as needed. Order refreshments and catering for client and internal meetings and workshops.

g. kitchen, stationery and cleaning supplies). Maintain the coffee machine, and ensure fresh fruit is available daily in all sites.

Perform weekly walk rounds of studios and report/action any outstanding problems Assist with additional tasks delegated by the Studio and Management team. Assist with studios opening closure procedures day. Studio Admin: Manage taxis and courier bookings (incoming and outgoing).

Keep shared documents up to date and fit for purpose, such as studio guides checklists. Report maintenance issues to the Studio Team and assist with coordinating tradespeople. Assist in maintaining studio budget trackers.

Personnel: Assist the Studio team with studio - wide events, such as Lunches, Masterclasses, Project Shares, and initiatives that foster a positive workplace atmosphere. Create a welcoming and engaging experience for employees and visitors alike Assists in onboarding new employees which includes setting up studio access, giving studio tours to get acquainted with the studio amenities.

Qualifications

Skills Required: Experience in a full or part time customer service or public facing role. Clear enthusiasm for working within a design company and with creative practitioners. Experience adapting to changing plans and environments.

Ability to thrives in a dynamic, people-facing role. A skilled planner and organiser with excellent time management skills. Friendly, polite, and professional in all interactions.

An interest working in a varied and changing environment. Ability to bring a proactive approach to problem-solving and improving daily studio operations. Desirable: Experience problem solving autonomously.

Experience building relationships in an organisation with 150+ employees. Experience planning high quality social events. Pre-existing first aid and/or fire warden trained.

Experience greeting and hosting VIPs. Salary: this is a London Living Wage role offered at £30,784, with the potential to rise to £40,320 across your time in the role Contract: Full time, permanent contract Location: In studio presence across our London sites five days per week - hybrid working is not available for this role Application: Please submit a CV demonstrating your experience along with a cover letter explaining your motivations for joining Journey and how your experience meets the required and desirable criteria of this role. We will be unable to consider applications without a bespoke cover letter on this occasion.