Technical Support Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always.

We’re ambitious. We’re game changers. And we play to win.

We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?

We are looking for a Senior Platform Engineer to join our AppOps team — someone who sits at the intersection of engineering, operations, and AI tooling. This is not a pure ops role. You will be hands-on building internal tools, utilities, and automation frameworks that raise the technical bar for the entire team.

You'll own deployment pipelines, cloud infrastructure, and drive AI-assisted workflows that meaningfully improve team productivity and delivery velocity. If you're someone who gets frustrated by manual toil, loves writing Python to automate things away, and can hold a technical conversation with both developers and architects - this role is built for you. How will you make an impact?

Tool Utility Development Design, build, and maintain internal tools, scripts, and utilities in Python/JAVA that streamline AppOps workflows Build AI-powered utilities leveraging LLM APIs, or similar frameworks to assist team with diagnostics, automation, and knowledge retrieval Own the full lifecycle of these tools from requirement gathering to deployment and documentation Deployment Platform Engineering Manage and evolve Kubernetes-based deployment infrastructure (EKS/self-managed clusters) Build and maintain CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD or similar) Define and enforce Infrastructure as Code (IaC) practices using Terraform or CloudFormation Own deployment runbooks and ensure zero-downtime release practices Cloud Operations Architect and manage AWS/Azure services - EC2, EKS, Lambda, S3, RDS, IAM, CloudWatch, etc. Optimize cloud costs, monitor resource utilization, and implement auto-scaling strategies Manage secrets, access policies, and ensure compliance with security best practices Observability Incident Response Set up and maintain monitoring, alerting, and dashboards (Prometheus, Grafana, CloudWatch, Datadog) Lead RCA (Root Cause Analysis) processes and drive post-incident improvements Establish SLOs/SLIs for critical platform components Have you got what it takes? Strong application + scripting development; building tools, REST API clients, automation, CLIs EKS and AKS management, Helm, RBAC, namespacing, resource policies, K8s troubleshooting at scale Hands-on with core services; experience with EKS, Lambda, IAM, CloudWatch, Secrets Manager, CloudFormation LLM API integration, prompt engineering, building AI-assisted utilities (Claude, GitHub Copilot, LangChain, Azure OpenAI, AWS Bedrock) Terraform (required); Bicep or CloudFormation as a plus; managing multi-environment state Prometheus, Grafana, Datadog, ELK/OpenSearch, CloudWatch, Azure Monitor Docker, multi-stage builds, image optimization, container security scanning.

) Experience in working with tools like OpsGenie, Nagios, Rundeck, Good understanding in Kubernetes. Cloud / Application level Security experience Experience in Banking Financial domain Has worked in an Agile / Sprint development model Shift time IST: Rotational 6:00 am to 3:00 PM/ 12:30 pm to 9:30 PM/2:00 pm to 11:00 /5:30 pm to 2:30 am /10:00 PM to 7:00 AM What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!

As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.