Emergency Veterinary Receptionist - Evening and Weekends

Be the Calm in the Chaos. Make Every Client Interaction Count. When pets experience a medical emergency or require advanced specialty care, every interaction matters.

Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to become the welcoming face of our hospital and an essential member of our Emergency and Specialty team. This is not an entry-level position. We're looking for an experienced veterinary professional who thrives in a fast-paced, high-volume environment , communicates with empathy and confidence, and understands how exceptional client service directly impacts patient care.

If you're ready to join one of North Carolina's leading Specialty and Emergency hospitals while building a long-term career in veterinary medicine, we'd love to meet you. Why Join Carolina Animal Specialty and Emergency Hospital? At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way.

Our hospital provides advanced care in: Emergency and Critical Care Internal Medicine Surgery Advanced Diagnostics Every day brings new challenges, opportunities to learn, and the ability to make a meaningful difference for pets and the families who love them. Deliver Exceptional Client Service As one of the first and last people our clients interact with, you'll help create a compassionate, organized, and supportive experience during some of the most emotional moments of pet ownership.

Responsibilities

include: Welcome clients and patients with professionalism, empathy, and compassion Answer high-volume phone calls while prioritizing urgent patient needs Coordinate Emergency walk-ins and Specialty appointments Accurately register patients and maintain electronic medical records Collect patient histories and verify client information Process invoices, payments, deposits, and financial transactions Communicate clearly with veterinarians and technicians regarding patient flow Provide updates, discharge instructions, and follow-up communication Maintain a clean, organized, and welcoming reception area Support efficient hospital workflow through teamwork and collaboration

Required Qualifications

Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience Previous experience working in a Veterinary Hospital Outstanding communication and interpersonal skills Excellent multitasking and organizational abilities Strong attention to detail and accuracy Ability to remain calm and professional during busy or emotionally challenging situations Comfortable using multiple computer systems and veterinary software Highly Preferred Emergency Veterinary Hospital experience Specialty Veterinary Hospital experience Experience with ezyVet, Instinct, Cornerstone, AVImark, or similar veterinary software Strong understanding of veterinary terminology and client education Schedule This is a Full-Time opportunity.

Requirements

Working in a Specialty and Emergency hospital is rewarding, fast-paced, and hands-on.