Instructional Assistant, Data Center

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more.

To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. org and follow us on LinkedIn , X , Facebook , Instagram , and YouTube .

COMPENSATION

: $21/hour LOCATION: Fayettevile, GA #LI-Onsite WHO WE’RE LOOKING FOR Per Scholas seeks a detail-oriented, learner-centered, and technically curious individual to serve as an Instructional Assistant for our IT Support and Data Center Technician program. The Instructional Assistant will support a hands-on training program that prepares entry-level adult learners for roles in IT support, help desk, desktop support, user device support, data center operations, and data center technician support. This role is designed for someone who can assist the Lead Instructor with classroom facilitation, technical labs, learner coaching, assessment support, equipment readiness, attendance tracking, and certification preparation.

The ideal candidate is patient, organized, safety-minded, and comfortable helping learners build confidence with end-user devices, computer hardware, operating systems, networking concepts, ticketing systems, enterprise equipment, data center infrastructure, and AI-enabled learning tools. The IA should be able to support Per Scholas’ workplace simulation approach by helping learners connect classroom practice to real IT support and data center expectations.

WHAT YOU’LL DO

3: IT Support and Data Center Technician. Support hands-on labs related to computer hardware, laptops, desktops, mobile devices, printers, operating systems, networking, troubleshooting, user support, data center infrastructure, server hardware, and virtualization. Help learners practice core CompTIA A+ skills, including identifying components, disassembling and reassembling devices, installing and configuring hardware, troubleshooting common failures, and applying structured diagnostic methods.

Support labs involving Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, command-line tools, performance utilities, and troubleshooting workflows. Assist learners with mobile device, laptop, printer, and peripheral setup and troubleshooting. Support networking labs involving IP addressing, wired and wireless connectivity, switches, routers, patching, basic cabling, ping/traceroute, DNS, DHCP, VLAN awareness, and connectivity troubleshooting.

Support ticketing and ITSM-style activities, including ticket intake, troubleshooting notes, escalation, SLA awareness, customer communication, and ticket closure documentation.