SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT MANAGER (RETAIL) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world.

The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES

: Act as the primary point of contact for a portfolio of Retail customers by building and managing a one-to-many strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue Delivering impeccable customer service at scale to Retail customers and distributors Developing an engagement strategy and content for Retail organizations that enables continuous growth and self-support Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits Building relationships to identify

Requirements

and manage expectations Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our Retail business Retaining and growing the value of Retail accounts in both hardware and service revenue Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions Act as an extreme owner of Retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels,

, schedules and risks Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount BASIC

and deliverables ADDITIONAL

: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Availability and willingness to

QUALIFICATIONS

Starlink Enterprise Account Manager (Retail)