Retail Keyholder, Sandro, Fashion Outlets of Chicago

SMCP - Sandro, Maje, Claudie Pierlot FT Retail Keyholder, Sandro Fashion Outlets of Chicago, Rosemont, IL About SMCP: At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team.

Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP: SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities.

Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global . At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team! As a Keyholder , you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day.

You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients.

Key Responsibilities

such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether you’re guiding clients to the perfect outfit or ensuring store operations run seamlessly, you’ll help create a shopping experience that’s as chic as Paris itself.

What You’Ll Do

: Leadership Supervision Lead and supervise the team in the absence of the Store Manager/Assistant Manager. Assist with daily operations, including cash handling, opening/closing, and KPI tracking. Customer Service Sales Provide exceptional customer service with product knowledge and personal recommendations.

Build and maintain a client book, fostering relationships and loyalty. Achieve sales targets through outstanding service and brand values. Address customer service issues promptly and professionally.

Store Operations Visual Merchandising Maintain high store standards, ensuring a welcoming and organized environment. Oversee stock replenishment to align with demand and visual standards. Team Collaboration Development Support new hires and encourage team development, promoting a growth-focused culture.

Motivate the team to meet sales goals, fostering a results-oriented environment. Brand Experience Client Engagement Create an inclusive, personalized shopping experience, welcoming clients to our collections. Guide clients through their shopping journey, meeting their unique needs.

Who You Are

: 1+ year of experience in retail or customer service, with supervisory exper