Sales Engineer, Cognigy

At NiCE, we don’t limit our challenges. We challenge our limits. Always.

We’re ambitious. We’re game changers. And we play to win.

We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value How will you make an impact? Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.

Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like. Respond to RFIs and RFPs.

Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out. Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.

Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms. Upskill others.

Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI Have you got what it takes?

Nice To Have

Bachelor's degree in a related technology field; MBA preferred Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.