About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .

About The Team

/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement. The Customer Success team is proactive, intuitive, and dynamic.

We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships.

What You’Ll Do

Support a wide range of tactical account

Responsibilities

including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings. e. Salesforce, Google Apps, etc.

Strong customer focus, you care about your customers and view their success as your own Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner Acute attention to detail to track high-volume tactical program elements across multiple customers Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment Learn quickly and are excited to take on challenging new projects Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success Comfort learning and using AI tools to automate administrative tasks and increase efficiency, or a strong aptitude to pick this up quickly Experience in the CRA or HR Tech space is a plus An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency

Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.

Compensation

philosophy, see our website .