About The Team

and position The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership. What you’ll be doing Management – Parts Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).

Continuously improve customer experience, speed of service, and first-time fix rate. People Leadership Development Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders. Deliver competency-based feedback and performance reviews to drive accountability and growth.

Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution. Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. Continuous Improvement Identify and prioritize opportunities for process and performance improvement across fixed operations.

Hold teams accountable for measurable results from continuous improvement efforts.