Bilingual Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.

About The Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction. Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What You’Ll Do

Greet and check in patients professionally both in person and over the phone Verify insurance eligibility,

Benefits

, and patient demographic information Schedule, reschedule, and confirm patient appointments within the EMR system Collect copays, coinsurance, balances, and required patient documentation Answer patient questions related to scheduling, billing, referrals, and treatments Maintain accurate patient records and scan required documentation into the EMR Support clinic flow and communication between providers, patients, and clinical teams De-escalate scheduling or patient concerns with professionalism and empathy Maintain a clean, organized, and welcoming front desk environment What You’ll Bring Strong customer service and communication skills in a patient-facing environment Ability to multitask between phones, scheduling, patient check-in, and administrative

Responsibilities

Comfort working in a fast-paced outpatient medical office or clinic setting Strong attention to detail and accuracy when handling patient information and scheduling Professional demeanor with the ability to de-escalate patient concerns calmly and effectively Comfortable using EMR systems, scheduling platforms, and healthcare technology Team-oriented mindset with a proactive and dependable work style Bilingual English/Spanish skills is required.