About us Lucanet is the CFO Solution Platform built for modern finance tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.

Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.

Discover more about Lucanet as an employer. The Role Join our dynamic Partner team and help shape how Lucanet's global partner ecosystem sells, delivers, and grows with our CFO Solution Platform. As a Partner Success Manager, you'll be the trusted go-to for a portfolio of English-speaking partners — guiding them from onboarding through certification, and standing by them when it counts most: at escalation.

What You'Ll Do

Own the relationship for your partner portfolio, building trust with executive stakeholders and identifying opportunities to grow their Lucanet business. Onboard new partners and drive them through certification across our full product suite (CFP, DM, TAX, XBRL, LA, BCM, ESG, xP A). Guide partners through customer implementations — from the mandatory joint first project to full independent delivery.

Act as the primary escalation point for partner-related issues, coordinating across Technical Services, Support, Cloud, and Professional Services to protect both the partner relationship and Lucanet's interests. Track enablement, certification, NPS, and escalation trends — turning data into action and reporting key insights to leadership. Be the voice of your partners internally, feeding feedback into product, engineering, and commercial teams.

Help evolve our Partner Certification programmes and roll out new modules, including the tax training redesign. Use tools like the Partner Portal, LMS, and Planhat to keep partner operations sharp and efficient. What you bring to the table A degree in Business Administration or related field, plus experience in partner success, customer success, or channel management — ideally in SaaS.

A steady hand with escalations: you stay composed and confident across complex, multi-stakeholder situations. Strong relationship-building instincts that travel well across markets and cultures. Excellent organisational skills to juggle a broad, varied partner portfolio.

Fluent English — this is your working language. Willingness to travel for partner meetings and events.

Nice To Have

Experience alongside a partner or channel sales team in SaaS. Familiarity with financial performance management, consolidation, or CFO solutions. Hands-on experience with Planhat, Salesforce, or similar CRM/CS and LMS tools.

Spanish language skills. To be considered for this role, candidates must have the legal right to work in the country of employment.

Perks

at work LucaFlex – We acknowledge that every individual has different working styles and preferences.

Responsibilities

Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex. Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. Team Spirit – We value teamwork and celebrate our achievements.

That’s why we take many opportunities to get together, learn together, and cherish our successes together.

Partner Success Manager (all genders)