About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Role Overview The Manager, Operations oversees daily operational processes supporting the Fanatics Collect platform — including collectible intake, authentication coordination, vault operations, and outbound fulfillment.

This role ensures efficiency, accuracy, and scalability of workflows that enable a seamless collector experience from vaulting to live commerce. At the M1 level, this role manages a team of operations specialists and leads day-to-day activities to meet service-level agreements (SLAs), quality standards, and process improvement goals. The Manager collaborates closely with cross-functional partners across Product, Logistics, and Customer Experience to support growth, scale, and continuous improvement within Fanatics Collect’s operational ecosystem.

Key Responsibilities

Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform. Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards. , authentication, grading, and logistics providers).

Monitor key performance indicators (KPIs) — including turnaround time, accuracy rate, and service quality. Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives. Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.

Foster a culture of safety, accuracy, and operational excellence. Identify and implement operational improvements in collaboration with Product, Data, and Technology teams. Develop and document standard operating procedures (SOPs) and ensure training adherence.

Requirements

and feedback for new feature development. Coordinate with Customer Experience to resolve escalations and ensure seamless customer interactions. Ensure all operations comply with internal policies, security standards, and safety guidelines.

Oversee audits and physical inventory reconciliations within the vault environment.

Qualifications

Bachelor’s degree in Operations, Supply Chain, Business Management, or related field preferred. 5–7 years of experience in operations, warehouse management, or logistics — preferably in e-commerce, collectibles, or high-value goods handling. 1–3 years of people management experience required.

Experience with WMS, ERP, or fulfillment systems; proficiency in Microsoft Excel and data analytics tools. Strong leadership and team-building capabilities. Excellent analytical, organizational, and problem-solving skills.