Seasonal Customer Care Specialist UK&I - fixed term *Internal only*

40 per hr The Customer Care team is a dynamic and passionate group dedicated to supporting every step of our customers' journeys. With deep knowledge, empathy, and skill, we address global customer needs and help drive business growth. By collaborating across departments, we ensure every customer enjoys a seamless, 5-star experience.

As a Customer Care Specialist, you'll provide exceptional support to our global community and internal teams. You'll play a proactive role in business growth by actively listening to customers, sharing your extensive brand and product knowledge, and offering personalised consultations. By using your unique skills, you will enhance the overall customer experience and uphold Lush's reputation for excellence and success.

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who We Are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.

As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Please note: This is an internal only opportunity.

Requirements

change. Assisting Customers: Provide prompt, accurate assistance by actively listening, resolving inquiries, and sharing information about our products, campaigns, services and business practices through our communication channels. Complaint Resolution: Handle complaints with empathy and active listening whilst working with retail and internal teams to find professional and timely solutions that satisfy our customers.

Driving Sales: Use your passion for the brand, Lush products and ethics to guide customers through consultations, helping them make informed decisions that drive growth. Maintaining Records: Keep customer interactions and contact details up-to-date to ensure we provide personalised and efficient service every time. Data Privacy: Treat all personal data with respect and security.

Adhere strictly to PCI compliance and privacy laws, completing annual training to keep our customers safe. Processing Requests: Efficiently manage orders, returns, and requests, ensuring all systems are updated for timely fulfillment. Daily Operations: Support the smooth running of the department by assisting with refunds, reviews, fulfilment and other essential daily tasks, working alongside other departments.

Collaboration: Work closely with Digital, Tech Support, Digital Fulfilment, Manufacturing, Stores, Reg Affairs and global teams to escalate issues and provide the best possible solutions. Professionalism: Embody Lush values and guidelines in every interaction, ensuring a positive 5-star journey for everyone.