Technical Support Officer - Health & Safety

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.

We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. As a Technical Support Officer you'll support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience! You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

Requirements

around health and safety, equal opportunities, diversity and environmental management practices - all in one plan!

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success.

Qualifications

that are required for this role. This role is based in our office in Cardiff and will require 3 days a week working from the office. Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.

Working through a number of pre-audit checks of customer's information to ensure everything required is collated. Providing feedback to customers and collating any missing required information for the pre-audit checks. Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.

Provide health and safety advice and guidance to customers (full training provided). Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also. Our Technical Support Officers work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers. You may have some experience, or even an interest in health and safety or compliance, although this is not essential.

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here.

Perks

and

Benefits

we offer: Personal Health & Wellbeing /

>🍼 Enhanced Parental Leave >🌴Generous annual leave, with the option to buy additional days >🏥 Healthcare Plan >💟 Annual Giving Day – an extra day to give back to yourself or your community >🚲 Cycle-to-work Scheme > 🚗 EV Salary Sacrifice Scheme Future Planning >💰Pension scheme with employer contributions >🧬 Life Assurance – 3X base salary >💸 Rewards Program – access to discounts and cashback >🏫 LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the