Lead AV Technician, Live Events

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.

We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Sr.

AV Operations Specialist, UK Please note: this role requires full-time onsite presence in London Location: London, St. Paul's Salary Range: £38,000-42,000/annually + eligibility for discretionary annual bonus Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Senior AV Operations Specialist to join our Operations team in London at one of our flagship locations at Sancroft, St. Paul's.

The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.

What You’Ll Do

: The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.

Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels. Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware. Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.

Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival. Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors. Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.

Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad hoc AV property functions. Develop and maintain positive relationships with clients and assist with any reasonable requests during programs. Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.

Assist in any areas of daily operation. Participate in collaborative project efforts with both the technology team and other departments. Review and recommend updates to departmental SOPs on a quarterly basis.

Maintain and uphold Convenes cultural standards Perform other duties as requested by management. Show initiative and drive to solve problems. Portray a polished, professional image according to Convene dress code standards.

What We Look For: High school diploma/GED required; Bachelor’s Degree preferred 4-5 years of experience in supporting AV and IT equipment and computer software systems. Customer service or hospitality experience preferred.