Operations Quality & Performance Lead

About The Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Role Overview The Lead of Operations Quality Performance will support the ongoing growth and sustainability of GOAT Group’s quality performance program.

They will work directly for the Manager of Operations Quality Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network. These efforts will play a critical role in improving operational excellence and providing a world-class customer experience. The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability.

The Lead of Operations Quality Performance will be required to work on-site every day in our local warehouse. The Lead will be required to conduct internal audits to assess adherence to GOAT Group’s standards, compile results into a data-driven report, and provide feedback to the leadership team. Based on audit findings, the Lead is expected to execute training sessions that will improve process accuracy, depending on each department’s needs.

Additionally, the Lead is expected to review and analyze the weekly Quality Performance report to identify trends and areas of opportunity to discuss with each facility. In this role, you will: Assist the Manager, Operations Quality Performance in maintaining and optimizing the quality performance program to ensure alignment with company standards and objectives.

Requirements

Assist in the preparation and distribution of reports and findings related to quality performance to operations managers and key stakeholders Support the Manager of Operations Quality Performance in leading and coordinating quality-related initiatives, projects, and strategic objectives We are looking for: 2+ years of operations experience 2+ years of warehouse training experience Experience creating and executing internal audits Bachelors degree preferred Must have the flexibility to be on site Monday through Friday Must be willing to travel to facilities throughout the US to evaluate the facility’s process performance and conduct training when needed Must be able to communicate effectively with leadership within the Operations organization Must be a proactive problem-solver and process-improver Must be able to lift and move boxes (up to 35 pounds) #SJGOATGROUP The hiring range for this position is below, plus

Benefits

(401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range: $28 $28 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories.