Berkshire Veterinary Hospital is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Berkshire Veterinary Hospital is in a beautiful small animal general practice in Pittsfield, Massachusetts and the scenic Berkshire Mountains of Western Massachusetts. Our facility has digital x-rays and uses AVImark veterinary software. Other than basic wellness exams, we also offer hospice care, euthanasia, laboratory services, dental care, microchipping, heartworm, flea, and tick prevention, surgery, vaccinations, and have a fully stocked pharmacy.

WHAT YOU’LL DO

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system Warmly greets clients Prepares patient files Receives and relays client correspondence and updates client financial records Answers client’s inquiries about basic animal care questions and routine procedures Educates clients on over-the-counter products such as flea and tick preventions Admits patients and handles medical records entries accurately Prepares client invoices for services performed Handles payment transactions Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

Our Comprehensive benefit package includes: Medical, dental, and vision insurance 401(k) with a total company match up to 4%, after 6 months of employment Generous paid time off and flexible scheduling Continuing education allowance and professional development support Mental Health Resources Company paid bonding leave or applicable state provided bonding leave

designed just for them: Pet Care: Discounts on veterinary services and products Diagnostics: Savings on reference lab testing Nutrition: Discounts on Purina pet foods Insurance: Preferred rates with our pet insurance partner

Perks

for Your Pets Too!

REQUIREMENTS

High school diploma or equivalent Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Must be a team player and have compassion for pets and their people Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check. FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.