Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office .

Responsibilities

include providing technical support to end-users in the NYC office and to all Navan users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.

What You'Ll Do

: Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates.

Assist with software licensing User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. g.

What We'Re Looking For

: Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons.

You have a cooperative demeanor and mutual respect for others.

Compensation

for this position and is subject to change based on business need.