Contract UX Researcher

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered.

Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger.

We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Nadia Care is looking for a contract UX Researcher to lead member discovery research This role is central to our Q3 2026 strategy You'll conduct member interviews across a mix of modalities, synthesize findings, and develop personas that will directly inform our product strategies.

What You'Ll Do

Design and refine a lean interview guide (building on an existing question bank) Design and implement a member outreach strategy this includes identifying and testing recruitment channels and adapting the approach over time using formats like focus groups or group calls where 1:1 volume falls short Conduct member interviews weekly in coordination with our Maternity Navigators and Outreach team Identify friction points including login hurdles, platform preferences, and SDOH-related barriers Synthesize qualitative findings into clearly defined member personas Surface early retention signals and recommend triggers or interventions the product and care teams can act on quickly

What We'Re Looking For

3+ years of UX or qualitative research experience, ideally in healthcare or another healthcare-adjacent space Strong qualitative research skills: you're comfortable with unstructured conversations and can pull patterns out of messy, real-world data Sensitivity to the unique dynamics of member interactions Experience coordinating with clinical or care team staff (navigators, case managers, CHWs) to conduct research Ability to move fast. Engagement Details This is a part-time contract role (~20 hours/week) for approximately 4 months, with potential to extend. Fully remote with occasional coordination calls with the product and care teams.

Why Join Us

: Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale. At Nadia Care, we recognize that great talent deserves great rewards.

The expected hourly rate for this position is between $50-$80/hr, based on relevant and direct experience.