Quality Associate 1

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen.

At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

Requirements

This role provides operational support for key quality systems, including product certifications, Change Control, Corrective and Preventive Actions (CAPA), deviations, customer complaints, nonconforming materials, and document control. Working closely with Quality, Operations, Regulatory Affairs, Product Development, and Supply Chain, the Quality Associate I develops a strong foundation in quality systems while contributing to continuous improvement initiatives and daily quality operations.

and quality management processes. Support the administration of Thorne's Quality Management System (QMS), including Change Control, Corrective and Preventive Actions (CAPA), Deviations, Nonconforming Materials (NCM), customer complaints, and document control activities. Assist in coordinating third-party product certification activities by gathering documentation and communicating with certification bodies, contract manufacturers, and internal stakeholders.

Support the stability program by coordinating sample submissions, maintaining documentation, and assisting with stability data collection and reporting. Assist with customer complaint investigations by collecting information, documenting findings, and supporting timely resolution. Maintain, organize, and update quality documentation, including Standard Operating Procedures (SOPs), controlled forms, and quality records.

Participate in internal audits and inspections while supporting audit preparation and follow-up activities.

and internal quality standards. Generate routine quality reports, KPI metrics, and status updates to support quality system monitoring. Complete ERP and ETQ transactions related to quality processes and maintain accurate electronic records.

Collaborate with cross-functional teams to support quality initiatives and continuous improvement efforts.

Escalate quality concerns or potential compliance issues to appropriate team members and support timely resolution. Perform other duties as assigned. Education & Experience High school diploma or GED required; Associate's or Bachelor's degree in a scientific discipline, Quality, Manufacturing, or a related field preferred.

0–2 years of experience in Quality Assurance, Manufacturing, Laboratory Operations, Regulatory Affairs, or a related field preferred. Internship, co-op, or experience within a GMP-regulated manufacturing environment is a plus. Familiarity with quality management systems or regulated manufacturing environments is preferred.

Technical Knowledge Basic understanding of Good Manufacturing Practices (GMP) and quality system principles. Ability to interpret Standard Operating Procedures (SOPs), work instructions, and technical documentation. Proficiency with Microsoft Office Suite and willingness to learn ERP and electronic Quality Management Systems (eQMS), such as ETQ.