Technical Support Engineer (Remote/West Coast)

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.

Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work?

” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role: Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.

com/products , offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity: Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.

Responsibilities

that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need: Bachelor’s degree in a technical field or equivalent experience 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration. Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus. Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.

Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience.