Systems Administrator II

Who We Are

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga.

Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities.

Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. The Challenge Take-Two Interactive is seeking an outstanding Systems Administrator to provide on-site and remote technical support for our NYC, US, and international based offices.

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive. The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf.

Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable. What You’ll Take On • On and off-site contact for technical operations and support. • Escalation point and support for the Novato team • Equipment Installation and Maintenance o Install and maintain desktops, laptops, macs, network switches, servers.

o Upgrade internal components of a desktop or server ie: CPU, GPU, disk drives, and NICs o Replace failing parts and submit RMAs • Asset Management o Assign and maintain assets for users in Service Now o Assign locations for remote equipment in Service Now o Assign locations for server equipment in Device 42 • Manage Knowledge Base o Maintain and create user facing self service knowledge articles in Service Now o Maintain and create IT facing knowledge articles in Confluence • Responsible for capacity planning and growth o Audit IT space and server rooms for space, power usage and cooling o Plan and prepare for upgrades to IT space or server rooms o Coordinate with various IT departments for maintenance of server room and networking hardware o Evaluate and design cabinets, PDUs, structured cabling solutions • Event support.

Requirements

o Setup, troubleshoot and takedown • Devkit management and support o setup, update, push builds • Provide white glove support for executives in Novato and across 2K • Able to communicate and work effectively with other tech teams in the organization • Ensure all client requests and operational problems are updated/resolved within a timely manner. • Passionate about delivering outstanding client experience and support. • Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.

• Enjoys working in a fast-paced environment with the ability to change priorities on the fly. • Assist with employee on-boarding ensuring new staff is ready to work on day one.