Service Desk Technician-Operator

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services.

We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects. Introduction The NATO Communications Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.

Services cover the following: Workspace Services and End User Devices, but not limited to: Laptops and Workstations Laptop and Workstation peripheral devices o Keyboards Monitors Mice KVM switches Desk Top Uninterrupted Power Supplies (where deployed) Headset Web Cameras Speakers VOIP/ VOSIP phones VTC systems/ facilities Multifunctional Printers and Scanners Mobile Phones Cabling and access points. Back End Infrastructure in Host Nation Locations, but not limited to: Uninterrupted Power Supplies Routers Switches Firewalls Crypto Systems Servers and Mass Storage devices Cabling and access points. Deployable CIS Systems, but not limited to: Tactical Satellite Systems (TACSAT) INMARSAT Harris Radios.

Security domains or networks in Host Nation locations: EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE). NATO Secret network: Used by the personnel deployed under the NATO CE. NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure: Prime power Room/Building UPS Building Air Conditioning.

Responsibilities

Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Requirements

: 3 Years professional Experience ITIL V3 Foundation or ITIL V4 Foundation. Proficiency in use of BMC Remedy/ NATO- NCIA ITSM tool set. In-depth knowledge of NATO and NCIA Service Desk processes and procedures.

In-depth knowledge of NCIA Configuration and Change Management processes.

: ITIL V3 Practitioner. ITIL V4 Intermediate certification (Specialist and or Strategist). ISO 20000 Practitioner.

NATO UHF TACSAT Basic (ETF Code A0037) or equivalent certification. g. ).

In-depth knowledge of computer operating systems. NATO UHF TACSAT Applications Database Manager (ETF Code A0038).

Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001. Work Arrangement 100% Onsite Primary working location is Sarajevo, BiH 08:00 to 17:00 Monday to Friday Occasional overtime and on call activities Rotation schedule for in country activities and vacation periods Travel Expectations Local travel between official NATO locations Minimal international business travel Contract Duration July to September 2024 December 2026 with 2 x 1-year options We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.