We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world!

From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. The Continuous Improvement Manager is a senior leadership role within the Operations function, responsible for building and steering a team of CI specialists and analysts. Reporting into Operations leadership, this role drives efficiency, quality, automation and customer experience improvements across the business — with a direct impact on how Super Technologies operates at scale.

What the role involves Lead and develop the Continuous Improvement team Lead a team of Continuous Improvement analysts and specialists, setting clear priorities, objectives and success criteria for each initiative. Act as the quality gate for the team's work: review process maps, diagnostics, business cases and solution designs, challenging assumptions and ensuring methodological rigour. Coach and develop the team on Lean, Six Sigma, customer journey and problem-solving frameworks, raising the overall capability of the function.

Govern and steer the improvement portfolio Own the CI portfolio: prioritise initiatives by impact, risk and effort, ensuring focus on what truly moves the needle. Guide the team's process mapping and diagnostic work — defining scope, reviewing outputs, pressure-testing root-cause analyses and validating proposed solutions.

Benefits

realised. Ensure sustainment of gains through control plans, KPIs and post-implementation reviews. Drive automation and AI-led initiatives Lead the identification and delivery of automation and AI opportunities across operations.

Partner with Data, Product and Engineering teams to scope, prioritise and deliver automation solutions. Improve the customer journey with Product Partner with Product teams to translate operational insights into customer experience improvements across the end-to-end player journey. Use journey maps, pain-point analysis and customer feedback (CSAT, VoC) to prioritise CX-led initiatives with measurable impact.

Act as a bridge between Operations and Product, ensuring that operational pain points inform the product roadmap and vice versa. Stakeholder leadership Lead regular working sessions and steering meetings with managers and senior stakeholders across the business. Build strong, trust-based relationships with peers across Operations, Product, Technology, CX and Compliance.

Translate complex operational and technical topics into clear narratives for executive audiences, driving decisions and alignment.

What We Are Looking For

Solid, hands-on mastery of Continuous Improvement and Operational Excellence tools (DMAIC, VSM, SIPOC, Ishikawa, 5 Whys, FMEA, Pareto, A3, Kaizen, visual management, SPC) and a clear understanding of when to apply each one. Proven track record of leading and delivering multiple end-to-end improvement projects in complex operations, with measurable impact on cost, quality, SLA or customer experience. Experience leading and developing a team of analysts and specialists — setting direction, reviewing deliverables, coaching on methodology and ensuring quality of execution.

Experience leading automation and/or AI-driven projects (RPA, low-code, workflow automation, generative AI, ML-based decisioning) from opportunity identification through to deployment and value capture. Strong knowledge of customer journey design and experience working alongside Product teams to improve CX. g.