Senior Director of Fraud & Investigation

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.

Come join us at the heart of trust! At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world.

As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors.

This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence.

What you’ll be doing: Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions.

Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks.

Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture.

Who You Are

: An experienced fraud, trust safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches.