At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.

Role Description: Manager, Renewals Role Purpose: Wasabi’s Manager, Renewals is a key member of the Sales Team responsible for leading, coaching, and scaling our renewal function at a critical stage of growth. This role will be responsible for driving renewal outcomes such as ARR and NRR, improving forecast accuracy, and building a structured, repeatable renewal motion across both our Channel and Direct business segments. The Manager, Renewals will partner closely with Customer Success, Sales and Enablement to standardize processes, improve visibility into renewal performance, and enable the team with the tools, training, and structure needed to drive consistent, scalable results.

The ideal candidate is passionate about customers and thrives on creativity, collaboration, and delivering exceptional customer experiences. *Principals only. No recruiters.

Responsibilities

: Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth Establish clear operating rhythms, KPIs, and expectations across the renewal function Build a high-performing team through structured onboarding, training and ongoing enablement Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts Own renewal forecasting accuracy and Pipeline visibility across regions Implement consistent reporting and operation cadences to improve leadership visibility Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan Guide the team in managing larger, complex customer and stakeholder engagements, including executive and C-level relationships Support strategic account planning to maximize retention and long-term customer value with internal teams and external partners, including Distributors and Value-Added Resellers Collaborate with distribution partners and resellers to support partner-led renewal Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status. Meet or exceed team retention and renewal sales quotas (quarterly and annually) Proactively assess and mitigate customer churn risk.

Requirements

: Bachelor’s degree required.