Salesforce Solution Architect, Service Cloud

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale.

If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. We are adding a Salesforce Solution Architect to our incredible Service Cloud practice!

Requirements

, and design, develop, QA and launch their solutions. We are building a best-in-class delivery team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our Artificial Intelligence Team!

and processes Translate customer

into Salesforce design, leveraging best practices and minimizing the need for custom development Configure Salesforce Service Cloud solutions Develop technical

and specifications for customers and the technical delivery team Drive best practice UX design into each and every aspect of solution delivery Manage all aspects of projects and customer communications Deliver customer end user training and documentation Oversee and be accountable for the successful completion of all aspects of assigned projects Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring ori

Required Qualifications

: 3+ years project experience in a hands on technical consulting and project management role 2+ years of project delivery experience with Salesforce Deep understanding of Salesforce administration required (Service Cloud Sales Cloud) Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration Experience with Experience Cloud and CRM Analytics highly preferred Demonstrated ability to document