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Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale.

If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. The Release Manager owns the end-to-end planning, governance, and execution of production releases across a complex, multi-team, multi-vendor utility enterprise environment. This role coordinates Product, Engineering, QA, DevOps, Architecture, Cyber Security, Privacy, AMS/Operations, Service Desk, and Change Management (CAB) to ensure each release meets documented readiness gates, is compliant with required controls, and transitions smoothly into supported operations with structured hypercare and handoff.

Key Responsibilities

, Chat bi-monthly; Voice/Telephony scheduled windows). Define and drive readiness gates (intake → architecture/security/ops readiness → CAB → Go/No-Go). Maintain standardized templates and a release evidence repository (Confluence/SharePoint).

Documentation, approvals, and audit evidence Ensure required artifacts are created, complete, approved, and version-controlled, including: RACI FMEA BUCLE (or equivalent risk/control assessments) Cutover plans (pre/deploy/post) Release notes and customer impact communications Knowledge Articles, runbooks, escalation paths Collect and track approvals from required governance bodies (Cyber, Privacy, ARB, CAB, AMS). Cutover and deployment execution Facilitate cutover plan authoring, peer reviews, and rehearsal where appropriate. Run Go/No-Go readiness meetings and deployment bridges/war rooms.

Ensure post-deployment validation is executed and results documented. Ensure rollback plans exist, are executable, and have clear triggers/owners. ITSM / Change management Create/coordinate change requests for production deployments in the ITSM tool.

Prepare CAB submissions, ensure required evidence is attached, and secure approvals. Ensure service documentation and (where applicable) CMDB/service records are updated. Operational readiness and support enablement Confirm monitoring, alerting, dashboards, and logging meet operational needs.

Ensure on-call, escalation, and incident response paths are established and tested. Ensure Service Desk enablement: scripts, knowledge articles, and routing are ready. Validate access readiness for support and incident response across environments.

Hypercare, incident triage, and transition to BAU Plan and manage hypercare, including triage cadence and reporting.